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Privacy Policy

Privacy Policy
Last updated: 18 August 2026
White Horse Garden Care (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us, request a quotation or use our gardening and garden-care services.
We aim to comply with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. About White Horse Garden Care
White Horse Garden Care is a garden-care business providing gardening, garden maintenance, hedge trimming and related services.
Business name: White Horse Garden Care
Email: info@whitehorsegardencare.co.uk
Telephone: 07946773606
Business address: Vines End Cottage, Grittenham, SN154JT
For data protection purposes, White Horse Garden Care is the data controller responsible for the personal information we collect and use.
2. Information we collect
We may collect the following information when you contact us or use our services:
· Your name
· Telephone number
· Email address
· Property or garden address
· Details about your garden and the services you require
· Information provided when requesting a quotation
· Details of appointments and bookings
· Information contained in messages or correspondence
· Photographs of your garden or property where relevant to providing a quotation or carrying out work
· Payment and invoicing information
· Information necessary to maintain our business and financial records
· Information relating to your use of our website, including information collected through cookies where applicable
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
3. How we collect your information
We may collect personal information when you:
· Contact us by telephone
· Contact us by email
· Contact us through our website
· Submit an enquiry or quotation request
· Book an appointment
· Become a customer
· Communicate with us about work we are carrying out
· Make a payment
· Provide feedback or a review
· Contact us through social media
4. How we use your information
We may use your information to:
· Respond to enquiries
· Provide quotations
· Arrange appointments
· Provide gardening and garden-care services
· Contact you about work you have booked
· Communicate with you about your garden or property
· Send invoices
· Process payments
· Keep appropriate business records
· Deal with complaints or disputes
· Improve our services
· Protect our business and customers
· Comply with legal, accounting and tax requirements
We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless permitted or required by law.
5. Our lawful basis for using your information
Depending on the circumstances, we may rely on the following lawful bases under UK data protection law.
Contract
We may use your information where it is necessary to provide a quotation, arrange work or fulfil our agreement with you.
Legitimate interests
We may use your information where it is reasonably necessary for the legitimate operation of White Horse Garden Care, provided that your rights and interests do not override those interests.
This may include responding to enquiries, managing customer relationships and maintaining business records.
Legal obligation
We may use and retain information where necessary to comply with legal, accounting or tax obligations.
Consent
Where consent is required, we will ask for your consent before using your information for that particular purpose.
You can withdraw consent at any time.
6. Sharing your information
We do not sell, rent or trade your personal information.
We may share information where reasonably necessary with trusted organisations or service providers that help us operate our business, such as:
· Accountants or bookkeepers
· Payment providers
· Website and IT service providers
· Professional advisers
· Insurers
· Government bodies or regulators where legally required
· Contractors or other service providers where necessary to provide a service
Where appropriate, we take reasonable steps to ensure that third parties handling personal information on our behalf have suitable privacy and security arrangements.
7. Wix and our website
Our website is hosted and operated using Wix.
Wix may process certain information relating to visitors to our website as part of providing website hosting, security and related services.
Our website may also use cookies and similar technologies.
For more information about cookies used on our website, please see our Cookie Policy.
8. Payments
If you make a payment to White Horse Garden Care, payment information may be processed through a third-party payment provider.
We do not normally store complete payment card details ourselves.
Payment providers may have their own privacy policies explaining how they process your information.
9. Photographs
We may take photographs of gardens or completed work for the purposes of:
· Providing quotations
· Recording work completed
· Keeping business records
· Demonstrating our work to prospective customers
· Marketing our services
Where photographs could identify a person or contain personal information, we will take appropriate steps to ensure that their use is lawful.
We will not intentionally photograph people without appropriate permission where permission is required.
10. Cookies
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to operate correctly. Other cookies, such as analytics or advertising cookies, may require your consent.
Please see our Cookie Policyfor further information.
11. How long we keep your information
We retain personal information only for as long as reasonably necessary.
The length of time will depend on the type of information and the reason we need it.
Some business, financial and transaction records may need to be retained for longer periods to comply with legal, accounting or tax requirements.
When information is no longer required, we will take reasonable steps to securely delete or dispose of it.
12. Keeping your information secure
We take reasonable steps to protect your personal information against:
· Unauthorised access
· Accidental loss
· Theft
· Misuse
· Unauthorised disclosure
· Unauthorised alteration or destruction
However, no method of electronic storage or transmission can be guaranteed to be completely secure.
13. Your data protection rights
Depending on the circumstances, you may have rights under UK data protection law including the right to:
· Request access to personal information we hold about you
· Ask us to correct inaccurate information
· Ask us to delete information in certain circumstances
· Ask us to restrict processing in certain circumstances
· Object to certain processing
· Request the transfer of certain information to another organisation
· Withdraw consent where we rely on consent to process your information
These rights are subject to certain legal conditions and exceptions.
If you would like to exercise one of these rights, please contact us using the details below.
14. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
15. Third-party websites
Our website may contain links to third-party websites or social media platforms.
We are not responsible for the privacy practices, security or content of third-party websites.
You should review the relevant privacy policy of any third-party website you visit.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will always be published on this page with the date it was last updated.
17. Contact us
If you have any questions about this Privacy Policy or how White Horse Garden Care handles your information, please contact us:
White Horse Garden Care
Email: info@whitehorsegardencare.co.uk
Telephone: 07946773606
Address: Vines End Cottage, Grittenham, SN154JT

Cookie Policy

Cookie Policy

Last updated: 18 August 2026

1. About this Cookie Policy

This Cookie Policy explains how White Horse Garden Care (“we”, “us”, or “our”) uses cookies and similar technologies when you visit our website.

Our website is hosted and operated using the Wix website platform. As a result, cookies and similar technologies may be placed on your device by Wix and, depending on the features and services we use on our website, by certain third-party service providers.

This policy should be read together with our Privacy Policy, which explains how we collect, use and protect personal information.

2. What are cookies?

Cookies are small text files that are placed on your computer, smartphone, tablet or other device when you visit a website.

Cookies can perform a number of functions. For example, they can:

  • Make a website function correctly;

  • Keep a website secure;

  • Remember preferences and settings;

  • Help us understand how visitors use our website;

  • Improve website performance and functionality; and

  • Where applicable, support marketing or advertising activities.

Cookies may be either first-party cookies, which are placed by the website you are visiting, or third-party cookies, which are placed by another service provider.

3. How we use cookies

Our website uses cookies and similar technologies primarily to ensure that the website functions correctly and securely.

Depending on the features currently enabled on our website, cookies may also be used for:

Strictly necessary cookies

These cookies are required for the website to operate properly.

They may be used for purposes such as:

  • Website security;

  • Maintaining website functionality;

  • Loading and displaying website content;

  • Managing visitor sessions;

  • Remembering cookie-consent preferences; and

  • Supporting essential Wix website functionality.

Because these cookies are necessary for the operation of the website or for a service specifically requested by a visitor, they may be used without consent where permitted by applicable law.

Functional cookies

Where enabled, functional cookies allow the website to remember choices you make and provide enhanced functionality.

For example, they may remember preferences or settings that you have selected.

These cookies will only be used where required consent has been obtained.

Analytics and performance cookies

Where we have enabled analytics services, these cookies help us understand how visitors use our website.

They may provide information such as:

  • Which pages are visited;

  • How visitors arrived at our website;

  • How long visitors spend on different pages;

  • How the website performs; and

  • Whether visitors encounter errors or technical problems.

We use this information to understand and improve the performance and usability of our website.

Analytics cookies are not placed on your device unless you have given the appropriate consent, where consent is required by law.

Marketing and advertising cookies

We do not intend to use cookies for behavioural advertising or targeted marketing unless such functionality is specifically enabled on our website.

If marketing or advertising technologies are introduced in the future, we will update this Cookie Policy and provide an appropriate consent mechanism before using non-essential marketing cookies where consent is required.

4. Wix cookies

Our website is hosted using Wix.com, which may place cookies and similar technologies on visitors’ devices.

Some Wix cookies are necessary for Wix to provide the website hosting, security, functionality and other services required for the website to operate.

The exact cookies used can vary depending on the Wix features, applications and services enabled on a particular website.

Wix may therefore use cookies for purposes including:

  • Website security;

  • Website functionality;

  • Performance and reliability;

  • Remembering visitor preferences;

  • Maintaining sessions;

  • Fraud prevention;

  • Monitoring the operation of the Wix platform; and

  • Supporting features or applications installed on the website.

Further information about Wix cookies is available in Wix’s own documentation.

5. Third-party cookies

Some features of our website may involve third-party services.

If we use third-party services that place cookies or similar technologies on your device, those providers may process information in accordance with their own privacy and cookie policies.

Examples could include services such as:

  • Website analytics;

  • Embedded maps;

  • Video or other media;

  • Social-media content;

  • Contact or booking tools;

  • Online payment services; or

  • Other applications or integrations added to the website.

We will only enable non-essential third-party cookies or similar technologies where we have an appropriate legal basis to do so and, where required, have obtained your consent.

The third-party services actually used on our website may change from time to time.

6. Cookie consent

Where cookies or similar technologies require consent, we use a cookie-consent mechanism to give you control over whether those technologies are used.

When you first visit our website, you may be presented with a cookie notice allowing you to accept or reject non-essential cookies.

You do not have to accept non-essential cookies in order to browse our website.

Where applicable, you can choose which categories of non-essential cookies you are willing to accept.

We will not rely on simply continuing to browse our website as consent to non-essential cookies.

7. Withdrawing or changing your consent

You can change or withdraw your cookie preferences at any time where our website provides a cookie-preference or consent-management facility.

Withdrawing consent will not affect the lawfulness of any processing carried out before you withdrew your consent.

You can also control or delete cookies through your web browser. Please be aware that blocking or deleting certain cookies may affect the functionality of our website.

8. How long cookies remain on your device

Cookies may be either:

  • Session cookies, which are deleted when you close your browser; or

  • Persistent cookies, which remain on your device for a specified period or until you delete them.

The period for which a particular cookie remains on your device depends on the purpose of the cookie and the service responsible for placing it.

We aim to ensure that cookies are retained only for as long as reasonably necessary for their intended purpose.

9. Cookies and personal information

Cookies do not necessarily identify you by name.

However, information collected through cookies or similar technologies may sometimes constitute personal information, particularly where it can be combined with other information that identifies or can reasonably be used to identify an individual.

Where cookie-related information constitutes personal data, we will process it in accordance with applicable UK data protection legislation, including the UK GDPR and the Privacy and Electronic Communications Regulations (PECR), as applicable.

For more information about how we process personal information, please see our Privacy Policy.

10. Your rights

Depending on the circumstances, you may have rights under applicable data protection law, including rights concerning:

  • Access to your personal information;

  • Correction of inaccurate information;

  • Erasure of personal information;

  • Restriction of processing;

  • Objection to certain processing;

  • Data portability; and

  • Withdrawal of consent where processing is based on consent.

Further information about your rights is contained in our Privacy Policy.

11. Changes to this Cookie Policy

We may update this Cookie Policy from time to time.

This may be necessary if:

  • We introduce new website functionality;

  • We add or remove third-party services;

  • The cookies used on our website change;

  • Applicable legislation or regulatory guidance changes; or

  • We make changes to the way our website operates.

Any changes will be published on this page and the “Last updated” date at the top of the policy will be amended accordingly.

12. Contact us

If you have any questions about this Cookie Policy or how cookies are used on our website, please contact us using the contact details provided on our website.

White Horse Garden Care

Website: www.whitehorsegardencare.co.uk

Email: info@whitehorsegardencare.co.uk

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